"Realizing Friendly Administration"... Goseong County Puts Sincerity into Every Civil Service Call

Telephone Courtesy Survey for Employees to Be Conducted

Goseong County in South Gyeongsang Province will conduct the "2026 Employee Telephone Courtesy Survey" to improve civil service and realize a culture of friendly administration.

Goseong County Office.

This survey will be conducted over a two-month period from April to May, covering all employees across the main office, affiliated institutions, business offices, and townships as well as villages.

The telephone courtesy survey will be carried out by monitor personnel posing as civil petitioners, who will call employees directly and comprehensively evaluate the entire telephone response process.

In particular, the survey results will be released as comprehensive scores and rankings by department. Targeted courtesy training and improvement measures will be implemented for the lower-ranked departments, ensuring that these efforts lead to tangible improvements in civil service quality.

Park Kyunghee, Head of the Open Civil Service Division, stated, "A single phone call can become the first impression of our administration for county residents," and added, "Through this survey, we will further raise employees' awareness of courtesy and do our utmost to provide civil service that residents can trust and be satisfied with."

Meanwhile, by actively reflecting improvements identified through this survey, Goseong County plans to continuously enhance the quality of administrative services and strengthen administrative capabilities to achieve outstanding results in the 2026 Comprehensive Civil Service Evaluation.

This content was produced with the assistance of AI translation services.