LH to Expand Nationwide AI Care Call Service for Elderly Residents

Korea Land & Housing Corporation (LH) announced on March 26 that it will expand its artificial intelligence (AI) care call service for elderly people living alone in public rental housing.

This service uses AI technology to make regular check-in calls, providing companionship and checking on the recipient’s health and any signs of abnormality. As the demand for care has increased but there are limitations in budget and manpower, the service was introduced last year. LH reported that the service proved to be efficient after a pilot program for 1,200 elderly residents of LH rental housing in Incheon last year.

Building on the results of the pilot program, LH decided to expand the service nationwide starting this year. The number of beneficiaries will also increase, from around 4,700 last year to as many as 8,000 this year. LH is currently assessing demand among households nationwide with residents aged 80 or older in rental housing, with plans to launch the service in May. High-risk individuals who require face-to-face care will continue to receive the existing home visit care service in addition to the AI service.

In line with the government’s policy direction toward AI adoption, LH plans to integrate generative AI technology across all areas of its housing welfare work. LH aims to establish an AI call center within the year and will also begin full-scale development of a 24-hour rental housing maintenance request and reception platform using vision AI technology.

Concept of LH AI Care Call Service. Provided by LH

This content was produced with the assistance of AI translation services.