"Passengers Can Now Change Seats Themselves Even After KTX Departure"

Passengers will now be able to change their seats themselves even after the KTX has departed.

Korea Railroad Corporation (KORAIL) announced on December 1 that it will introduce and operate the "KORAIL Talk Self Seat Change" service, which allows passengers to change their seats directly using the KORAIL Talk app even after the KTX train has departed. This service will be available starting December 2.

Photo by Yonhap News

Previously, it was also possible to change seats on board the train. Passengers could either request a seat change by calling a crew member through the KORAIL Talk "Call Crew Service" or directly approach a crew member who was patrolling the train.

With the introduction of the self seat change service, passengers can now change their seats directly from the ticket screen in "My Ticket" on the KORAIL Talk app, without having to meet a crew member.

However, to manage congestion on the train, seat changes are limited to one time per journey. Passengers can change from standard class to either standard or first class, and from standing or free-seating to a reserved seat. However, changing from first class to standard class, or from a reserved seat to standing, is not permitted.

The self seat change service has been selected as one of the government's "2025 National Public Experience-Oriented Services."

Lee Minseong, Head of Customer Marketing at KORAIL, stated, "We hope the KTX self seat change service will add convenience to the journeys of our passengers," adding, "KORAIL will continue to take the lead in developing and implementing customer convenience services based on the KORAIL Talk app."

This content was produced with the assistance of AI translation services.