LG Uplus Expands 'Smart Safety Diagnosis Service' Support to Tablet PCs

Expanded Device Support
Hacking Prevention and Remote Diagnosis Now Available

LG Uplus announced on the 23rd that it has expanded the supported devices for its enhanced security feature, the 'Smart Safety Diagnosis Service,' to include tablet PCs.

The Smart Safety Diagnosis Service is an advanced version of the 'Real-Time PC Remote Doctor,' which was launched in 2018. While the original service only offered remote diagnosis for PCs and laptops, the upgraded service now provides tailored security solutions for each device, including tablet PCs.

LG Uplus announced on the 23rd that it has expanded the supported devices for the enhanced security feature "Smart Safety Diagnosis Service" to include tablet PCs. An LG Uplus employee is presenting the Smart Safety Diagnosis Service. Photo by LG Uplus

LG Uplus has strengthened the security features of the Smart Safety Diagnosis Service and expanded its support to tablet PCs, which have recently seen increased usage.

First, PCs and laptops are equipped with the 'Screen Defending' security solution, which protects the user's screen from external threats. If a cyber intrusion is detected while the customer is using the device, hacking attempts are immediately blocked remotely and the customer is notified. At that moment, the intruder's screen turns black instantly, ensuring the customer's personal information is not leaked. This service is available 24 hours a day, but users can disable the feature during times they do not wish to use it.

For tablet PCs, users can receive remote diagnosis at their preferred time by installing the Smart Safety Diagnosis app. LG Uplus is the first telecom provider to offer both scheduled and real-time remote diagnosis for tablet PCs. For customers using iPhones and iPads, remote guidance is provided so that they can perform real-time diagnosis together with an expert.

Customers who wish to subscribe to the Smart Safety Diagnosis Service can choose between two plans, depending on the number of devices eligible for remote diagnosis. Adding one tablet PC to a PC or laptop costs 6,600 won per month, while adding two tablet PCs costs 8,800 won per month. In addition to the security solution, customers are also eligible for repair compensation in case of damage or malfunction of their PC, laptop, or tablet PC. Compensation is available once per year, with a maximum limit of 500,000 won (including a 100,000 won deductible).

Oh Inho, Executive Vice President of LG Uplus Home Business Division, stated, "This service was prepared to create a safer internet environment by improving our offerings in line with changing device usage patterns and providing new solutions for customers concerned about security breaches." He added, "We will continue to discover and develop services essential for home life by integrating them with telecommunications."

This content was produced with the assistance of AI translation services.