Korea Productivity Center and Hanwha Hotels & Resorts Join Forces to Strengthen Service Job Competencies
Cooperation on SMAT Certification Exam Operation
The Korea Productivity Center announced that it has signed a business agreement with Hanwha Hotels & Resorts for the operation of the SMAT (Service Management Aptitude Test) and will work to strengthen the service capabilities of employees in the hotel and resort industry.
The SMAT certification is a nationally accredited qualification that assesses and certifies the job competencies of service industry professionals, with a focus on enhancing practical skills required in the field.
Through this agreement, the Korea Productivity Center will provide and operate the SMAT certification exam in a customized format for Hanwha Hotels & Resorts employees. In addition, the two organizations plan to establish a cooperative system in areas such as raising awareness and expanding the reach of the SMAT certification.
A representative from Hanwha Hotels & Resorts stated, "Systematic competency development for employees is essential to maintain global standards of service quality and improve customer satisfaction," adding, "We will continue to work closely with the Korea Productivity Center to further enhance our service expertise."
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Park Sungjoong, Chairman of the Korea Productivity Center, said, "The goal of the SMAT certification exam is to strengthen the job competencies of service industry professionals and improve service quality," and added, "Through our collaboration with Hanwha Hotels & Resorts, we aim to contribute to enhancing the expertise and service competitiveness of employees in the hotel and resort industry."
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