Korea Investment & Securities Establishes President-Direct “Consumer Protection Task Force”… “Innovation Across All Processes”

Korea Investment & Securities, under the leadership of President Sungwhan Kim, has established a new “Consumer Protection Task Force” reporting directly to the president. This move is intended to prioritize “consumer protection,” a key initiative emphasized by the Lee Jaemyung administration, and to drive fundamental system innovation across all stages of product design, sales, and post-sale management.

According to Korea Investment & Securities on November 11, the newly established Consumer Protection Task Force is composed of key personnel from major customer-facing departments, including the Head of the Retail Customer Group, the executive in charge of consumer protection (Chief Customer Officer, CCO), and the Head of the PB Strategy Division. As a company-wide control tower to strengthen customer protection, the task force is responsible for identifying risks throughout the entire process, from product development to sales operations, and for promptly reflecting customer feedback.

Sungwhan Kim, President of Korea Investment & Securities

Korea Investment & Securities stated that, with the launch of this task force, the company will not only strictly comply with financial policies and regulations but also enhance transparency throughout the product design, review, and sales procedures, and comprehensively overhaul internal monitoring systems to eliminate unfair practices. The company particularly emphasized that it will establish a trust-based financial process in which customers can confidently select and subscribe to products, through fundamental system innovation at every stage from product design and sales to post-sale management.

President Sungwhan Kim said, “The launch of this task force demonstrates our commitment to making product quality and customer trust the core of our corporate competitiveness. By innovating the entire process from product planning to sales and post-sale management, we will solidify customer trust in Korea Investment & Securities as a reliable investment partner, and set new industry standards in consumer protection and product quality management.” He added, “We will humbly listen to our customers and, through sincere communication, strive to become a trusted, leading financial institution.”

This content was produced with the assistance of AI translation services.