KakaoBank Receives Financial Services Commission Chairman's Award for Inclusive Finance on Financial Day

Recognized for Enhancing Financial Accessibility
and Promoting Inclusive Financial Products

On October 28, KakaoBank received the Chairman of the Financial Services Commission Award in the Inclusive Finance category at the 10th Financial Day commemorative event.

This award recognizes KakaoBank's achievements in improving financial accessibility for the general public and vulnerable groups, as well as its continued efforts to realize inclusive finance. The award was presented to Manager Kim Heejeong of the Loan Management Team, who was recognized in an individual capacity for her work in this area.

KakaoBank has continuously enhanced the convenience of the "right to request a lower interest rate," a right of customers, by making it easily accessible online. Manager Kim Heejeong led the relevant work, implementing features such as the introduction of a real-time application function via the app, strengthening guidance on the system, and simplifying the document submission process. Through these efforts, KakaoBank has created an environment where customers can exercise their right to request a lower interest rate more easily and conveniently.

Based on these initiatives, KakaoBank accepted 234,733 requests for lower interest rates in the first half of this year, achieving an acceptance rate of 35.6%. This resulted in KakaoBank ranking first among banks in both the number of applications and approvals for household loans.

Additionally, Manager Kim contributed to expanding financial access by overseeing the strategy and planning for inclusive financial products such as "Sunshine Loan 15" and "Sunshine Loan Bank." In particular, she improved the screening strategy for Sunshine Loan 15, expanding the eligible range for lower-credit customers and increasing the contract amount by more than seven times compared to before, thereby significantly enhancing access to institutional finance for low-income groups.

KakaoBank was the first internet-only bank to offer "Sunshine Loan 15" in 2020. This year, it further strengthened its lineup of inclusive financial products by launching "Sunshine Loan Bank" in April and "New Hope Loan II (New Hope Loan)" in September.

KakaoBank stated, "This award is a recognition of our efforts to protect customers' rights and lower barriers to financial services," and added, "We will continue to do our best to create warm and convenient financial services where no one is left behind."

This content was produced with the assistance of AI translation services.