Samsung Electronics Service Wins Customer Satisfaction Award in CEO Category at "2025 Korea Management Awards"

CEO Kim Youngho Receives Award on Behalf of the Company
Recognized for Leading Customer Satisfaction
Industry-Leading Service Infrastructure and Visiting Services
Providing AI-Based "Home Appliance Remote Diagnosis" and More

On September 25, Samsung Electronics Service announced that CEO and Vice President Kim Youngho had been selected as the recipient of the Customer Satisfaction Award in the CEO category at the "2025 Korea Management Awards," organized by the Industrial Policy Research Institute.

Kim Youngho, Vice President and CEO of Samsung Electronics Service. Provided by Samsung Electronics Service

Kim received the award on behalf of the company in recognition of his contributions to advancing the service industry. The awards ceremony was held that day at El Tower in Yangjae-dong, Seoul, with over 40 recipients in attendance, including Kim Youngki and Lee Hwajin, heads of the Industrial Policy Research Institute.

The Korea Management Awards, supported by the Ministry of Trade, Industry and Energy and the Ministry of SMEs and Startups, honor companies and CEOs who have made significant contributions to national industrial development through outstanding leadership and differentiated management strategies.

Samsung Electronics Service was honored with the award for leading customer satisfaction through differentiated services and systematic customer service activities.

To ensure customers can access fast and accurate service anywhere, Samsung Electronics Service operates the largest number of service centers in the industry, dedicated on-site service centers, and specialized B2B centers for corporate clients.

In regions where it is difficult for customers to visit service centers, the company offers a "visiting service," where vehicles equipped with inspection devices for smartphones, tablets, and other equipment make regular visits. There is also a "mobile phone visiting service" that allows customers to specify the time and place for inspections according to their needs.

Samsung Electronics Service was the first in the industry to introduce the "Weekend Care Center," enabling customers to have their phones inspected without restrictions even on weekends and holidays. The company is also continuously expanding the "service center reservation system," which allows customers to select a preferred time and receive service without waiting.

By integrating artificial intelligence (AI) technology into its services, the company offers differentiated solutions such as "Home Appliance Remote Diagnosis (HRM)," which resolves issues without the need for on-site visits, and "AI Pre-care Notification," where AI analyzes the condition of subscription products and notifies customers if any anomalies are detected.

In the event of disasters such as floods or fires, Samsung Electronics Service provides "special disaster recovery services" to help affected areas quickly return to normal. The company also participates in the "Samsung Hope Stepping Stone 2.0" program to train air conditioning and refrigeration technicians, contributing to the skill development of young people preparing for independence.

CEO Kim Youngho stated, "The efforts of our employees to prioritize customer value have led to this award. We will continue to strive for customer satisfaction by providing differentiated, customer-centric services."

This content was produced with the assistance of AI translation services.