Cuchen Selected as Excellent Company in "KS-CQI Call Center Quality Index"

Top Score in Electric Rice Cooker Category for Five Consecutive Years

Cuchen announced on September 24, 2025, that it has been selected as an excellent company in the electric rice cooker category of the "KS-CQI Call Center Quality Index" for 2025, marking its fifth consecutive year receiving the award.

The "KS-CQI Call Center Quality Index," organized by the Korean Standards Association (KSA), is a model that scientifically investigates and evaluates the service quality level of call centers.

Cuchen received high evaluations in the "KS-CQI Call Center Quality Index" assessment categories, including reliability, kindness, accessibility, essential services, and additional services, achieving the highest score in the electric rice cooker category for five consecutive years from 2021 to this year.

The Cuchen customer center continues to enhance service quality by regularly monitoring and improving consultation quality. The company periodically analyzes recorded consultations and feedback, and shares outstanding consultation cases with all employees, establishing a virtuous cycle that enables learning and reference.

A company representative stated, "We will continue to strive to operate a customer center that responds to customers' voices with the best possible service."

This content was produced with the assistance of AI translation services.