Korea Small and Medium Business Distribution Agency Selected as Excellent Institution in Korea Standards Association's "Call Center Quality Index"

Onpan Counseling Center:
Comprehensive Support for Small Business Sales Channels

The Korea Small and Medium Business Distribution Agency announced that its "Onpan Counseling Center" was selected as an excellent institution for 2025 at the "Call Center Quality Index (KS-CQI) Certification Ceremony" hosted by the Korea Standards Association on the 22nd.

The Onpan Counseling Center, which opened in April last year, is a specialized counseling center established to successfully implement the "Online Sales Channel Support Project for Small Businesses." It serves as a "growth ladder" by providing comprehensive support to small business owners, from business inquiries and applications to document review and submission.

Choo Daedong, Head of the Digital Division for Small Business Owners at the Korea Small and Medium Business Distribution Agency, is taking a commemorative photo at the "Call Center Quality Index (KS-CQI) Certification Ceremony" held on the 22nd, hosted by the Korea Standards Association. Korea Small and Medium Business Distribution Agency

In order to be selected as an excellent institution, the "Onpan Counseling Center" passed the call center quality (KS-CQI) evaluation conducted by the Korea Standards Association, thereby raising the qualitative level of public service. The evaluation was based on "mystery calls" and customer surveys, comprehensively reviewing seven criteria including reliability, kindness, and proactiveness.

Lee Taesik, CEO of the Korea Small and Medium Business Distribution Agency, stated, "We will continue to actively support the digital transformation and online market entry of small business owners, and we will consistently improve the quality of our counseling services to become an even more trusted institution."

This content was produced with the assistance of AI translation services.