Samsung Fire & Marine Insurance Launches Dedicated Service Desks for Financially Vulnerable Groups in Gangbuk and Gwangju

Branches with a High Proportion of Elderly Customers
Enhanced Safety Facilities

Samsung Fire & Marine Insurance announced on September 19 that it will operate its Gangbuk Customer Support Center and Gwangju Customer Support Center as "Safe Plus+ Customer Centers" to enhance convenience for financially vulnerable groups.

Seoul Dongdaemun-gu Samsung Fire & Marine Insurance Gangbuk Customer Support Center Dedicated Counter for Financially Vulnerable Groups. Samsung Fire & Marine Insurance

These two locations have the highest proportion of elderly visitors among Samsung Fire & Marine Insurance's 43 customer support centers nationwide, making them particularly effective in supporting financially vulnerable groups.

At the Safe Plus+ Customer Centers, an escort manager assists customers from the entrance. To prevent customers from falling, handrails and non-slip carpets have been installed. Lower writing desks have been provided to improve convenience and safety when filling out documents.

Samsung Fire & Marine Insurance has introduced various measures to support financially vulnerable groups. In 2013, it became the first in the non-life insurance industry to introduce sign language counseling at its call center. It has also operated a dedicated counseling team for senior customers.

A Samsung Fire & Marine Insurance representative stated, "Recently, improving financial accessibility for financially vulnerable groups has emerged as a social issue," adding, "We will continue to improve our services so that vulnerable customers can access insurance services more conveniently by operating the Safe Plus+ Customer Centers."

This content was produced with the assistance of AI translation services.