Shinhan Bank Visualizes Loan Process... "Innovation for Customers' Right to Know"

On August 29, Shinhan Bank announced that it has completely revamped its financial information delivery system to help customers easily and intuitively understand financial services, including visualizing the loan process.

At the beginning of this year, Shinhan Bank set "the right to know for customers" as its core theme and initiated innovation in the area of household loans as the first step. The bank visualized the process so that customers applying for loans can see the entire procedure at a glance, and provided concise explanations for each step, including required actions, screening results, and submission documents.

In the second half of the year, the innovation will be expanded to the deposit and foreign exchange sectors. Procedures for frequently used documents, such as deposit balance certificates and interest payment certificates, will be transitioned to a non-face-to-face process, allowing customers to easily apply for and receive these documents through the SOL Bank app. By improving the existing branch-centered procedures, customer convenience will be significantly enhanced.

A Shinhan Bank official stated, "We will continue to reflect customer feedback and expand the right-to-know innovation across the financial sector."

This content was produced with the assistance of AI translation services.