NongHyup Financial Group Shares Outstanding Consumer Protection Cases from Subsidiaries

The Third Group Financial Consumer Protection Council Held

On August 27, NongHyup Financial Group held the third Financial Consumer Protection Council of 2025 at the headquarters of NongHyup Bank in Jung-gu, Seoul. The meeting was attended by 15 participants, including the Chief Consumer Protection Officers (CCOs) of the holding company and its subsidiaries, as well as consumer protection practitioners.

During the group’s Financial Consumer Protection Council, participants discussed the key financial consumer protection initiatives for the second half of the year, the current status and analysis of major complaints, and outstanding consumer protection cases from subsidiaries. NH Life Insurance shared its expertise in achieving the industry’s lowest rate of incomplete sales by strengthening happy call practices, while NH Investment & Securities presented a case promoting the importance of understanding investor profiles and selecting suitable financial products through customer events.

Kitae Yoon, Chief Financial Consumer Protection Officer at NongHyup Financial Group, who presided over the meeting, emphasized, “The active interest and effort of financial companies are the most important factors in achieving consumer protection.” He added, “We will continue to share outstanding consumer protection cases from our subsidiaries to further strengthen the group’s consumer protection system.”

Yoon Gitae, Head of Financial Consumer Protection at NongHyup Financial Group (second from the right), is presiding over a meeting. NongHyup Financial Group

This content was produced with the assistance of AI translation services.