Jeonnam Province to Reflect Residents' Voices and Transform Emergency Medical Service Quality

Survey on Policy Improvements and More to Be Conducted in Emergency Rooms Until September 5
First Province-Wide Satisfaction Survey to Reflect Residents' Voices
Aiming to Build a Safer and More Trustworthy Emergency Medical System in Jeonnam Province

Emergency Medical Service Satisfaction Survey Poster. Provided by Jeonnam Province

Jeonnam Province announced that, in order to make emergency rooms safer and more welcoming by reflecting the voices of its residents, it will conduct the 2025 Emergency Medical Service Satisfaction Survey until September 5. The survey will target visitors to the emergency rooms of 38 regional emergency medical institutions.

This is the first time Jeonnam Province is conducting an emergency medical service satisfaction survey at the provincial level. The survey will examine overall issues such as the actual use of emergency rooms and existing problems. The results will be incorporated into the 2026 Regional Emergency Medical Service Implementation Plan and used to improve emergency medical services.

The survey targets approximately 1,500 residents between the ages of 20 and 79 who use the 38 emergency medical institutions.

The survey items include: ▲ Awareness and trust in emergency medical policies ▲ Experience and satisfaction with emergency room use ▲ Areas in need of improvement. Professional surveyors will visit emergency rooms and conduct one-on-one interviews directly with residents.

Jeong Gwangsun, Director of Health and Welfare at Jeonnam Province, stated, "The emergency room is the front line directly connected to the lives of our residents. This survey will be the first step in gathering valuable opinions from residents so that emergency rooms can become not just treatment spaces, but safer and warmer places of healing."

Meanwhile, based on the survey results, Jeonnam Province plans to promote improvements in the emergency room treatment environment, strengthen the safety of emergency patients, and enhance trust in emergency medical services, aiming to build a system that residents can trust and rely on. In addition, to strengthen a regionally tailored emergency medical system, the province is supporting the operation costs of emergency medical institutions (38 locations, 5.2 billion KRW), operating a doctor helicopter (4.4 billion KRW), dispatching nursing staff to underserved areas (7 nurses, 400 million KRW), and running Dalbit Children's Hospitals (4 locations, 600 million KRW). Through these efforts, the province aims to establish a reliable emergency medical safety net that ensures residents' peace of mind in their daily lives.

This content was produced with the assistance of AI translation services.