Two Platforms Officially Launches Multilingual Voice AI 'SUTRA HiFi'

Real-Time Emotional Expression with Natural Voice Generation
Multilingual AI Customer Service Solution Provided

Global artificial intelligence (AI) startup Two Platforms officially announced on July 29 the launch of its ultra-high-quality multilingual voice generation model, "SUTRA HiFi."

SUTRA HiFi supports more than 30 languages, including Korean, English, Hindi, Vietnamese, and Arabic. It is characterized by its ability to generate natural, human-like voices through ultra-low latency real-time synthesis. The model delivers high-quality voices that are differentiated from existing text-to-speech (TTS) technologies by precisely replicating emotional expression, intonation, and speech rhythm. In particular, it enables the creation of customized voices that match the image pursued by companies and brands, thereby strengthening brand identity while also increasing user engagement.

Sutra Hi-Fi. Two Platform

This model is the result of expanding the multilingual natural language processing (NLP) technology of Two Platforms’ proprietary AI model "SUTRA" into the field of voice generation. It is significant in that it is a full-stack AI solution that integrates text understanding and voice generation within a single model ecosystem.

Two Platforms also introduced an AI customer service solution utilizing SUTRA HiFi. This solution is designed so that AI handles simple inquiries through multilingual voice auto-response, while complex or sensitive issues are automatically connected to a human agent. It is explained that the solution can respond precisely by learning industry-specific terminology and a variety of consultation scenarios.

KS Korea Employment Information is currently testing a SUTRA HiFi-based solution in its overseas call center operations. The solution provides a translation-based AI chat function so that foreign agents can understand Korean messages, and it generates auto-response messages tailored to the consultation tone, thereby improving service quality. Within two to three months, an AI voice call bot capable of handling multilingual inquiries 24 hours a day is also planned to be implemented. This is expected to reduce response times and cut operating costs.

SUTRA HiFi is at the core of Two Platforms’ "AI as a Service (AIaaS)" strategy. Enterprise customers can quickly adopt and integrate AI into their services across various industries by utilizing these features as APIs or modules. It can be used in a wide range of applications, including multilingual response in contact centers, voice content generation in media, AI tutors in education, and medication guidance in healthcare.

Pranav Mistry, CEO of Two Platforms, stated, "AI voice technology is now going beyond simple text reading to convey human emotions and nuances, transforming the landscape of industries," adding, "SUTRA HiFi improves the overseas business environment for companies by helping them secure and support global customers."

This content was produced with the assistance of AI translation services.