Korea GM Ranks First in Automotive A/S Sector of Service Quality Index

Commemorative Event Held for Seven Consecutive Years at No. 1
President Vizareal: "Practicing Customer-Centric Values"

General Motors (GM) Korea announced on the 24th that it has ranked first for seven consecutive years in the automotive A/S sector of the '2025 Korea Service Quality Index (KSQI)' Customer Contact Survey, organized by Korea Management Association Consulting (KMAC).

The KSQI Customer Contact Survey, organized by Korea Management Association Consulting, quantifies the level of service quality by evaluating the process in which services are delivered directly to customers. This year, the survey was conducted on 139 companies and organizations across 34 industries. Korea GM achieved a total score of 93 points in the automotive A/S sector, earning the top spot in the industry. In particular, the company received perfect scores of 100 points in the categories of explanation attitude, tone and manner of speech, titles used, and facility and environment management, demonstrating strong competitiveness.

The 2025 KSQI Customer Contact Survey was conducted by dividing evaluations into face-to-face and digital customer contact areas. In the five major metropolitan cities?Seoul, Busan, Daegu, Daejeon, Incheon, and Gwangju?service evaluation teams visited customer contact points in person and evaluated the services using the 'Mystery Survey' method to select outstanding companies. Korea GM's service network consists of nine directly operated service centers and 384 service centers nationwide.

To commemorate this achievement, Korea GM held a ceremony on the 22nd at its Bupyeong headquarters to celebrate being ranked first for seven consecutive years. The event was attended by Hector Vizareal, President of Korea GM, Choi Eunyoung, Head of the A/S Division, and Han Sangrok, Chief Quality Officer of Korea Management Association Consulting.

On the day of the event, Hector Vizareal, President of Korea GM, stated, "Being ranked first for seven consecutive years in this survey is a representative example of GM fulfilling its promise to put customers first for our customers in Korea," and added, "Korea GM will continue to practice customer-centric values and strive to become a trusted company."

Hector Vizareal, President of Korea GM (right in the photo), and Sangrok Han, CQO of Korea Management Association Consulting, are taking photos at the event celebrating the achievement of being ranked first in the automotive A/S sector for seven consecutive years in the 2025 KSQI Customer Contact Survey. Provided by Korea GM

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