Coway to Reduce Rental Fees and Replace Products for Customers Affected by Heavy Rain

"We Will Do Our Best to Support Flood Recovery Efforts"

Coway announced on July 22 that it will provide free emergency support services for customers affected by the recent heavy rainfall.

Coway will offer free emergency after-sales service (A/S) for rental products that have been damaged by flooding. For products that are completely submerged, damaged, or lost and cannot be repaired, Coway will replace them with new products at no cost. In addition, for periods when customers were unable to use their products due to flood damage, the company will reduce the rental fees accordingly, aiming to minimize customer inconvenience.

Coway logo. Coway

On July 24 and 25, Coway will set up a service base for flood-affected areas at Dangjin Fish Market in Eumnae-dong, Dangjin-si, Chungnam. Service managers will visit affected households in person to inspect and restore products.

Customers can report damage to Coway rental products through the Coway Customer Center (1588-5200). After a report is made, a service manager will visit to provide emergency support services.

A Coway representative stated, "To alleviate the inconvenience of customers experiencing difficulties due to the heavy rain, we will continue to monitor the situation on-site through our regional service teams and do our utmost to support flood recovery efforts."

This content was produced with the assistance of AI translation services.