Ulsan City Reports Smooth Start on First Day of Consumption Coupon Applications

Collaboration Between City and Districts, Thorough Field Response Prove Effective
Deployment of Public Officials and Volunteers, Task Force Activated

Ulsan City's first round of applications for the 'Livelihood Recovery Consumption Coupon', which began on July 21, has been proceeding smoothly and stably without significant confusion.

Ulsan City 'Livelihood Recovery Consumption Coupon' First Application Accepted. Photo by Ulsan City

Ulsan City made every effort to minimize inconvenience for citizens by establishing a close cooperation system with district and county offices, as well as implementing a field-oriented response system.

In particular, Ulsan City thoroughly prepared in advance for a surge in applicants during the first week of applications.

For vulnerable groups such as the elderly, who may have difficulty accessing online services, approximately 300,000 prepaid cards (worth about 65 billion KRW) were produced in advance and distributed to each district and county office, allowing for immediate on-site issuance.

The production of prepaid cards was divided between NongHyup Bank (for Jung and Nam Districts) and Kyongnam Bank (for Dong, Buk Districts, and Ulju County) to improve efficiency.

A large number of staff were also deployed at the application sites. In each town, township, and neighborhood, a total of about 550 people?including city and district officials, volunteers, and university students?are performing various roles such as providing application guidance, maintaining order in waiting lines, and assisting with the application process.

Measures to reduce confusion among citizens were also implemented. Ulsan City produced 10,000 usage guide stickers and distributed them to 55 towns, townships, and neighborhoods, and banners and promotional materials were also provided on-site.

A system was also put in place to prepare for an increase in civil complaints and potential system failures. Ulsan City has activated a dedicated task force (TF) team led by Vice Mayor for Economic Affairs Ahn Hyodae, which consists of a general management unit, a field response unit, and an administrative support unit, to monitor situations in real time and respond quickly.

In addition, the operating hours of the 120 Haeul-i Call Center have been extended by two hours until 8 p.m. through August 1.

Despite thorough preparations, Ulsan City expressed concern that congestion could occur if many applicants arrive at once, and is therefore recommending online applications as a priority.

Applications can be conveniently submitted without waiting through card company websites and apps, as well as the Ulsan Pay app. Ulsan City's official website also features a dedicated information page and banner to further enhance citizen convenience.

An Ulsan City official stated, "Applications for credit and debit cards have been processed relatively smoothly, while most in-person applications for prepaid cards were submitted by the elderly. Temporary delays in the Ulsan Pay app were quickly resolved, so there were no major disruptions to the application process," adding, "We will continue to minimize inconvenience for citizens and ensure stable operation of both on-site and online systems."

This content was produced with the assistance of AI translation services.