Hanwha Life Announces Special Support for Customers Affected by Heavy Rainfall

Hanwha Life announced on July 22 that it will provide special support measures to share the burden of customers affected by the heavy rainfall in July.

This initiative aims to help customers quickly return to their daily lives after experiencing difficulties caused by sudden natural disasters. The support includes a range of financial measures such as deferred insurance premium payments, loan repayment deferment, and simplified insurance claim processes.

Under this special support program, policyholders who suffered flood damage will be granted a six-month deferment on insurance premium payments from the date of application. Customers with outstanding policy loans will also be eligible for a six-month deferment on both principal and interest repayments. The same support applies if the affected person is a spouse or an immediate family member of the policyholder.

Hanwha Life 63 Building.

Customers who were hospitalized or received outpatient treatment due to flood damage can file insurance claims within six months of the incident, regardless of the claim amount. The claim procedures have also been greatly simplified. Claims can be easily submitted through non-face-to-face channels such as mobile, the official website, fax, or FP Planner. Hanwha Life plans to process and pay claims promptly upon receipt.

Customers wishing to defer insurance premium payments can visit a nearby Hanwha Life customer center or Hanwha Life Financial Service branch and fill out a special support application by hand. Requests for loan repayment deferment can be submitted through the Hanwha Life Loan Center.

Applicants must bring a disaster damage confirmation document (issued by the local government), a copy of their ID, and family relationship documents (if the affected person is a spouse or immediate family member). The application period runs until August 29.

Hanwha Life has previously provided similar support, such as deferred insurance premium payments and loan principal and interest repayment deferment, to customers affected by disasters such as heavy rainfall, typhoons, earthquakes, or large-scale fires.

This content was produced with the assistance of AI translation services.