KB Kookmin Bank Revamps Dedicated Counter for Financially Vulnerable Groups to Include Customers with Infants and Young Children

On July 15, KB Kookmin Bank announced that it has newly launched the "Doum Dream Desk" to enhance banking accessibility and convenience for financially vulnerable groups.

With this reorganization, not only seniors aged 65 and older and people with disabilities, but also guardians accompanied by children aged 7 or younger, will now receive priority guidance and support when seeking financial consultations and using bank counters at branches. The bank has expanded the eligibility for its existing "Dedicated Counter for Senior and Disabled Financial Consumers" and changed its name, with the main feature being the inclusion of customers accompanied by infants and young children as part of the financially vulnerable group.

KB Kookmin Bank has also detailed its response manuals according to disability types and refined its response processes for various situations to address the inconveniences faced by people with disabilities in financial transactions. The bank will continue to offer specialized services for people with disabilities, including fee discounts, braille services, and dedicated consultation channels.

A KB Kookmin Bank representative stated, "We will continue to improve our systems to create an environment where all customers, including financially vulnerable groups, can conveniently access financial services," adding, "We will continue to take the lead in practicing inclusive finance for everyone."

This content was produced with the assistance of AI translation services.