End of One-Service-Per-Person Rule: Pilot Operation of Citizen-Proposed 'Care Pass' Expands to Three Services

An integrated care service for patients with brain diseases and cancer in the Busan area has been launched as a new pilot project. This is an example of a citizen-proposed policy being implemented as an actual system.

The Busan Social Service Institute announced on the 15th that it will pilot the 'Care Pass Support Project' for two months starting this month. This project is designed to address the limitations of the existing Community Social Service Investment Project, which allowed only one service per person. Now, users can choose up to three services among care, rehabilitation, and counseling, according to their needs.

In particular, this is the first case of seeking a practical and flexible support system for high-risk patients suffering from aftereffects or chronic diseases who urgently require customized assistance.

This project originated from the 'Social Service Pass Project' directly proposed by citizens during the 2024 social service public contest. The Busan Social Service Institute accepted the proposal, planned a new service to meet complex needs, and began its full-scale pilot operation.

The program targets 10 patients with brain diseases and cancer. The institute has completed preliminary needs assessments and case meetings in cooperation with two local 'customized rehabilitation service' providers, and plans to organize and operate tailored programs based on each user's condition and stage of recovery.

Yoo Kyuwon, president of the Busan Social Service Institute, said, "This is a symbolic case of establishing policy based on citizen proposals," adding, "We will create a service model that can practically respond to complex care needs and bring about changes that citizens can truly feel in their daily lives."

After the pilot project ends, the institute plans to evaluate user satisfaction and operational effectiveness, and will consider expanding the program and institutionalizing it based on the results.

Busan Social Service Institute 'Care Pass Support Project' Poster.

This content was produced with the assistance of AI translation services.