Gwangju Bank Blocks 2.3 Billion KRW in Voice Phishing Damages in First Half of the Year

Gwangju Bank recently received a letter of appreciation at the "Gwangju Police Agency-Financial Institutions Meeting for Establishing a Cooperative System to Prevent Phishing Crimes," held at the Gwangju Police Agency, for its efforts in preventing voice phishing. Photo by Gwangju Bank

Gwangju Bank announced on July 3 that it successfully prevented voice phishing damages amounting to 2.3 billion KRW in the first half of this year.

Since January last year, Gwangju Bank has hired and operated dedicated professionals specifically tasked with responding to voice phishing. These professionals continuously receive case-based training and work to enhance the bank’s systems, allowing them to monitor suspicious transactions in real time. When signs of suspicious activity are detected, they immediately cooperate with branch offices to assess whether customers have suffered damages, and if necessary, even file reports to the police by calling 112, taking proactive measures to prevent losses.

Voice phishing response staff in the Financial Consumer Protection Department directly check for damages among customers making large withdrawals. They also actively persuade customers who are at risk of actual losses to cooperate with the police. Through these efforts, they prevented approximately 460 million KRW in face-to-face fraud damages in the first half of the year alone.

In recognition of these achievements, Gwangju Bank recently received a letter of appreciation at the "Gwangju Police Agency-Financial Institutions Meeting for Establishing a Cooperative System to Prevent Phishing Crimes," held at the Gwangju Police Agency.

Gwangju Bank is also providing substantial support to ensure that branch employees can actively respond on the front lines of voice phishing prevention. Employees not only assist customers at the counter but also visit business clients directly to conduct voice phishing prevention education and promotional activities, working to prevent further damages. The bank also operates an internal reward system to provide practical motivation to employees who have successfully prevented actual losses.

Kim Eunho, Chief Consumer Protection Officer (CCO) of Gwangju Bank, stated, "Gwangju Bank’s achievements in preventing voice phishing damages are the result of operating the FDS (Fraud Detection System), the dedicated monitoring staff, close cooperation with branch employees, and collaboration with the police. Going forward, we will continue to prioritize the protection of our customers’ assets and do our utmost to establish a robust financial safety net in the local community."

This content was produced with the assistance of AI translation services.