"Mapo-gu Mobile Safety Care Service" Protects Socially Isolated Households Even on Weekends and Holidays

Expansion of "Mobile Safety Care Service" to Weekends and Holidays
Establishment of a Three-Stage Non-Face-to-Face Welfare Check System for Socially Isolated Households

Visiting socially isolated households and assisting with mobile app installation

Mapo-gu (District Mayor Park Kangsoo) will expand the operation of the "Mapo Safety Knock Knock! Mobile Safety Care Service" starting May 1, aiming to ensure the safety of socially isolated households and prevent solitary deaths.

The "Mapo Safety Knock Knock! Mobile Safety Care Service" is a non-face-to-face welfare check service that addresses the shortcomings of traditional, person-to-person welfare checks by incorporating mobile technology.

In the first stage, the system automatically monitors daily life patterns using mobile phone call logs, a mobile app, and IoT devices (such as door sensors and smart plugs). If any abnormal signs are detected, a second-stage automated phone call is made to check on the individual. If there is still no response, the third stage involves a visit by staff from the local community center to check in person.

The service targets over 4,000 socially isolated households at risk of solitary death due to economic hardship or mental and physical health issues. The service is provided after obtaining consent for the use of personal information.

Additionally, Mapo-gu is distributing IoT devices such as door sensors and smart plugs free of charge, and has established a more comprehensive response system by offering functions that allow immediate reporting to guardians or 119 emergency services via the mobile app.

In particular, starting this year, Mapo-gu is partnering with KT Telecop to provide uninterrupted emergency dispatch services on weekends and public holidays.

On weekdays, if there is no response from the automated welfare check system, staff at the local community center will confirm the individual's safety by phone or home visit on the same day. On weekends and public holidays, the control center takes over, checking on individuals by phone, text message, or on-site dispatch to minimize any service gaps.

Park Kangsoo, Mayor of Mapo-gu, stated, "A non-face-to-face care system utilizing smart technology is a key to preventing solitary deaths," and added, "We will create a safe Mapo where no resident is left behind."

This content was produced with the assistance of AI translation services.