Gangseo-gu Drastically Changes Civil Servant Performance Evaluation Method... "Aiming to Maximize Resident Satisfaction"

Utilized for Performance Bonuses and Work Performance Ratings
Indicators Selected for Height Restriction Relaxation and Maintenance Projects

Gangseo-gu, Seoul (Mayor Jin Gyo-hoon) announced on the 2nd that it has significantly changed the performance management operation method this year to encourage proactive administration focused on the performance of public officials. The aim is to increase resident satisfaction with policy effects by changing the performance evaluation method.

Jin Gyo-hoon, Mayor of Gangseo District. Provided by Gangseo District Office.

The biggest change is expanding the evaluation, which was previously conducted only at the department level, to both ‘department’ and ‘individual’ levels, and linking the evaluation results to performance bonuses. Additionally, performance indicators are set as outcome indicators such as resident satisfaction instead of simple input or process indicators to enhance policy effectiveness.

In particular, the focus is on setting challenging core indicators for departments that allow residents to confirm policy changes and evaluating the roles that departments and individuals played in achieving the goals. Individual evaluations are divided into personal work evaluations and organizational evaluations conducted through multi-faceted assessments by department heads and colleagues.

Last month, the district completed the advancement of performance indicators for each department through external expert consulting, and on the 4th, a report meeting on core performance management indicators will be held with senior officials at grade 5 and above, presided over by the mayor.

The core indicators to be announced on that day include a total of 18 indicators such as the airport height restriction relaxation support index according to the five major district administration goals, maintenance project support index, job creation index of 9,000 jobs, economic growth index for balanced development of small and medium-sized merchants, and foreign patient attraction achievement index.

Through the report meeting, the district plans to discuss strategies to achieve the performance indicators, select 10 of them as the district’s core indicators for special management, and further develop this year’s performance management system to clearly measure and evaluate the performance of departments and individuals. The evaluation results will be used for performance bonus payments and as reference materials for work performance ratings.

Mayor Jin Gyo-hoon stated, “We will strive to set effective goals and tasks that residents can feel the changes from, to provide better administrative services,” and added, “Through performance-oriented administration, we will continue the sustainable growth and development of Gangseo-gu.”

This content was produced with the assistance of AI translation services.