Yeongju Launches On-Site Permit and License Consultation Service

Resolving Citizen Complaints
Through Proactive, On-Site Services

On the 31st, Yeongju City in North Gyeongsang Province conducted the 'On-site Permit Consultation Service,' where officials visit locations with citizens to directly address and resolve complaints and permit-related issues.

Yeongju City is conducting a visiting permit consultation service. Photo by Yeongju City

This consultation was held by prior reservation at times convenient for the applicants, focusing on permit-related issues such as building permits, mountain land conversion, and access road construction received from Jangsu-myeon, Buseok-myeon, and Gaheung 2-dong.

During the consultation, a 65-year-old return-to-farming resident, Mr. A, from Jangsu-myeon, inquired about various matters including building permits, farmland conversion, and support projects for return-to-farming. The on-site consultation team provided detailed answers by field, receiving a positive response from the attendees.

The city plans to continue operating mobile consultation teams as needed for citizens who have difficulty visiting permit departments, and will actively strengthen its citizen-centered complaint resolution system.

Additionally, Yeongju City will continue to promote on-site administration that citizens can truly experience through various convenient services such as the 'Monday Night Consultation Service' and 'Advance Consultation Reservation Service.'

A city official stated, "Through the on-site permit consultation service, we will reduce inconveniences for citizens and realize more accessible administration."

This content was produced with the assistance of AI translation services.