Hong Beom-sik, President of LG Uplus, Starts New Year with On-site Management... "Fundamentals Are Most Important"

First On-Site Management of the Year: Visit to Daejeon R&D Center
"Solid Fundamentals Enable Flexible Application"
"Quality, Safety, and Security Standards to Be Raised This Year from the Customer's Perspective"

Hong Beom-sik, President of LG Uplus, began his first on-site management of the year at the Daejeon R&D Center. This move reflects his commitment to prioritizing fundamentals such as quality, safety, and security, as stated in his New Year's address.

According to LG Uplus on the 21st, President Hong visited the LG Uplus Daejeon R&D Center located in Yuseong-gu, Daejeon, on the afternoon of the 20th. He inspected network operation training and technical verification sites and personally experienced safety measures, closely overseeing frontline operations.

Hong Beomsik, President of LG Uplus (right), is talking with employees of the Home Service Quality Part. Photo by LG Uplus

The Daejeon R&D Center is a comprehensive training facility responsible for LG Uplus's quality and safety. It conducts employee training focused on network operation and recovery based on real field cases and is equipped with facilities to verify and test network quality.

President Hong emphasized "fundamentals" as the key theme of his on-site management that day. He stated, "To establish a 'success formula' that ensures continuous definite success, the fundamentals directly linked to customer trust are the most important." This means that a solid foundation in core telecommunications capabilities is essential for new leaps forward.

He added, "Only when the fundamentals are established can we provide differentiated value," and urged, "Please repeatedly verify and test network quality under the most extreme conditions to ensure stable quality maintenance in any situation." He further explained, "If we build on a solid foundation by adding capabilities such as customer analysis, data- and metric-based execution strategies, and cooperative system establishment, I am confident we can become the number one operator that delivers customer satisfaction not only in telecommunications but also in newly emerging competitive areas."

He also stressed the importance of safety. President Hong said, "Protecting the safety of our members and partner company employees is a non-negotiable top priority," and emphasized, "We will spare no resources or investment as long as safety accidents can be prevented." He instructed to review safety training from the perspective of effectiveness, identify areas for advancement, and systematically categorize and manage scenarios where accidents could occur.

After listening to the concerns of the members, President Hong said, "You, who do your best in unseen places and create differentiated value, are truly the core of the company," and urged, "Take pride in being responsible for the most important fundamentals for our leap forward and do your best." He continued, "Starting this year, we aim to raise the standards for quality, safety, and security to meet customer expectations," adding, "We will create an organizational culture where necessary support for securing related capabilities can be proposed without reservation."

President Hong conveyed his intention to visit various sites throughout the year to communicate with members and share future visions, starting with this on-site visit. Previously, on December 31 of last year, he visited NW Sangam Station, Magok Integrated Control Center, and Nonhyeon Customer Center to engage with frontline members.

Hong Beomsik, President of LG Uplus (right), is attending safety training at the safety experience center. Photo by LG Uplus

This content was produced with the assistance of AI translation services.