Cheongsong-gun Celebrates 3rd Anniversary of Civil Petition Innovation '8282 Service'

8282 Civil Complaint Service: Fast and Reliable

Cheongsong-gun, Gyeongbuk Province, celebrated the 3rd anniversary of the ‘8282 Civil Complaint Handling Service’ which has been in operation since 2023.

Cheongsong-gun's innovative 8282 civil complaint handling service has reached its 3rd anniversary. Photo by Cheongsong-gun

This service quickly resolves daily inconvenience complaints such as electricity and water issues, providing practical assistance to local residents and has now become an essential service in everyday life.

Cheongsong-gun 8282 Service. Provided by Cheongsong-gun

In 2024, Cheongsong-gun provided the service to 2,261 households, accounting for 16% of all households in the county, and handled a total of 7,039 complaints.

Last December, a resident said, “When a sudden power outage plunged the entire house into darkness, I was anxious, but the 8282 team responded like lightning and solved the problem.” He added, “Thinking back to the days before 8282 existed is frightening. As someone living alone, having a place to trust and rely on is truly a great comfort.”

County Governor Yoon Kyung-hee stated, “We will do our best to listen to even the smallest voices of our residents and resolve their inconveniences.” She expressed her ambition, saying, “In 2025, we will operate the 8282 Civil Complaint Handling Service more systematically and improve service accessibility so that all residents can enjoy a more convenient life.”

Cheongsong-gun plans to continue promptly addressing residents’ various daily inconveniences and focus on enhancing trust and satisfaction within the local community.

This content was produced with the assistance of AI translation services.