Hanam-si Implements Service Evaluation for Village Bus Semi-Public Operation System

Gyeonggi Hanam City (Mayor Lee Hyun-jae) announced on the 8th that it will conduct a 'Village Bus Semi-Public Service Evaluation' for all village buses in the area (18 routes, 86 vehicles) until the 31st.

Hanam City Implements Service Evaluation for Semi-Public Village Bus System. Photo by Hanam City

The village bus semi-public system was introduced in March last year as a key pledge of the 8th civilian administration, aiming to realize citizen-centered transportation policies by adding publicness to private transportation companies-centered public transportation.

This service evaluation is intended to improve service quality since the implementation of the semi-public system and will be conducted on 13 detailed items in four areas: △satisfaction △convenience and reliability △safety and compliance △comfort and cleanliness.

Bus users can easily participate in the evaluation through a QR code attached inside the bus.

Hanam City plans to deliver the evaluation results to transportation operators and, based on this, provide differential performance incentives so that operators and workers can voluntarily improve services.

Mayor Lee Hyun-jae said, “We will actively promote improvement efforts based on the village bus semi-public service evaluation results to provide better services to citizens,” adding, “We will continue to do our best to provide safe and high-quality services through public transportation policies that citizens can feel.”

Meanwhile, Hanam City plans to provide beverage coupons to 50 participants selected by lottery among those who participate in the 'Village Bus Semi-Public Service Evaluation.'

This content was produced with the assistance of AI translation services.