Improving Customer and Employee Satisfaction... Homeplus Reaps the Fruits of Continuous Growth Efforts

Ranked No.1 for 10 Consecutive Years as the Most Recommended Company by Customers
Store Renewal and ESG Activity Implementation
Awarded Prime Minister's Commendation for Labor-Management Culture Excellence
Recognized for Contributing to the Establishment of a Win-Win Labor-Management Culture

Homeplus is being recognized for its achievements through various activities aimed at improving customer and employee satisfaction.

Homeplus Mega Food Market Jeonju Hyoja Branch. Provided by Homeplus

According to related industries on the 31st, Homeplus recently ranked first for 10 consecutive years in the large mart and large supermarket category of the 'Most Recommended Companies by Customers (KNPS)' evaluation hosted by the Korea Management Association Consulting (KMAC). This system evaluates by measuring the index of customers' willingness to recommend a company's products and services to others after experiencing them. Homeplus has led industry trends through renewal strategies such as 'Homeplus Mega Food Market' and 'Homeplus Mega Food Market Live,' and received high praise for practicing ESG (Environmental, Social, and Governance) activities for future generations.

On the 17th, Homeplus received the 'Prime Minister's Award for Labor-Management Culture Merit' at the 2024 Government Awards Ceremony for Labor-Management Culture Merit hosted by the Ministry of Employment and Labor. The company was recognized for its contribution to establishing healthy labor-management relations and actively responding to changes in labor-management policies, thereby forming stable labor-management relations. Earlier, in 2019, Homeplus attracted significant attention by becoming the first in the distribution industry to convert about 14,200 non-regular employees to regular positions unconditionally. In March of this year, it also achieved 'three consecutive years of wage agreement settlements without disputes.' Homeplus gathers opinions between employee representatives and management at each workplace through the labor-management council (Hanmaeum Council), which is an employee representative organization, leading to improvements in employee welfare and work processes.

In addition, efforts for mutual growth with partner companies continue. Among all Homeplus partner companies, the number of small and medium-sized enterprises manufacturing and supplying the private brand (PB) 'Simplus' household goods increased by 73% from March to November this year compared to the same period last year, and the average sales of these companies rose by about 70%. A Homeplus official stated, "We will continue to strive for the satisfaction of both employees and customers and seek new growth opportunities."

This content was produced with the assistance of AI translation services.