Starbucks 'Siren Order' Will Allow Cancellation Before Approval

Diliverse Also Introduces Cancellation
More Detailed Waiting Time Notifications

Starbucks Korea announced on the 17th that it will further enhance the Siren Order feature.

Siren Order is a service that allows customers to order products through the app. Since its introduction in 2014, the cumulative number of uses has reached 500 million.

Starbucks announced that it will further enhance the Siren Order feature, a service that allows customers to order products through the app. Photo by Starbucks

Starbucks plans to allow customers to cancel Siren Order orders before the store approves the order. To cancel an order, customers can press the 'Cancel Order' button in the Siren Order order history. However, orders cannot be canceled after approval.

Order cancellation also applies to Starbucks' delivery service, 'Delivers.' Delivers orders can be canceled before a delivery rider is assigned.

Starbucks will also strengthen the pre-notification service that informs customers of the expected waiting time to receive their drinks when order volumes are high. Previously, the expected waiting time was indicated as 'about 20 minutes,' but 'about 15 minutes' will be added.

A Starbucks Korea representative said, "We expect customer satisfaction to greatly increase through the expected waiting time alarm function and the Siren Order cancellation function."

This content was produced with the assistance of AI translation services.