Yangpyeong Corporation Obtains 'Consumer-Centered Management' Certification

Gyeonggi Yangpyeong Corporation (President Shin Beom-su) has strengthened customer trust and satisfaction management by obtaining the Consumer-Centered Management (CCM) certification jointly hosted by the Fair Trade Commission and the Korea Consumer Agency. This certification officially recognizes Yangpyeong Corporation's active contribution to protecting consumer rights and improving service quality.

Attendees are taking a commemorative photo after Yangpyeong Corporation obtained the Consumer-Centered Management (CCM) certification jointly hosted by the Fair Trade Commission and the Korea Consumer Agency. Provided by Yangpyeong County

In October 2023, Yangpyeong Corporation held a ‘Consumer-Centered Management Declaration Ceremony’ and focused on conveying the core value of ‘a sustainable innovative public enterprise realizing happiness values centered on Yangpyeong residents’.

While promoting customer-centered management, the corporation established a QR code system to systematically manage customer feedback, developed nationally certified CS leaders, and created customer response manuals. In particular, through the appointment of the Resident Coexistence Cooperation Group, it is leading customer-centered management by collecting opinions and conducting joint safety inspections with residents.

Shin Beom-su, President of Yangpyeong Corporation, stated, “Taking the Consumer-Centered Management certification as an opportunity, we plan to further solidify trust with residents and grow into a public enterprise that fulfills social responsibility and revitalizes the local economy.”

This content was produced with the assistance of AI translation services.