Kiturami Boiler Selected as 'Call Center Quality Index Excellent Company' for 4 Consecutive Years

Expanding Various Systems to Protect Counseling Staff and Enhance Job Competency

Gidulami announced on the 26th that Gidulami Boiler has been selected as an excellent company in the home boiler sector for four consecutive years in the ‘2024 Call Center Quality Index (KS-CQI)’ survey conducted by the Korea Standards Association.

The 2024 Call Center Quality Index survey is an evaluation index model that measures the quality of call center consultation services of 270 companies and institutions across 65 industries in Korea, based on customer satisfaction surveys and telephone monitoring surveys.

Gidulami Boiler received balanced scores in key evaluation categories such as fundamental service, additional service, reliability, kindness, proactiveness, accessibility, and physical environment, once again recognizing its excellent call center quality this year.

Gidulami is building a fast and convenient call center service environment centered on the ‘Gidulami Boiler KakaoTalk Channel,’ which has surpassed 500,000 subscribers. In addition, it is improving the working conditions of consultation staff on the front lines and enhancing their job capabilities to continue providing high-quality call center consultation services. More than 80% of Gidulami Boiler call center consultants have worked for over one year, with an average tenure of 10 years.

A Gidulami Boiler official said, “The introduction of service innovation technologies and efforts to protect employee emotions have created synergy, resulting in being recognized as an excellent call center quality company for four consecutive years,” adding, “We will continue to make multifaceted quality improvement efforts to build a call center environment that satisfies both customers and employees.”

This content was produced with the assistance of AI translation services.