Seoul 119 Call Center Disabled for 45 Minutes... "Cause Under Investigation" (Comprehensive)

On the afternoon of the 13th, the 119 emergency call reception system in the Seoul area experienced a malfunction for 45 minutes before being restored.

Seoul City announced through a safety alert message that "from around 8:30 PM today, there will be disruptions in receiving 119 emergency calls in the Seoul area, so please report fires or other emergencies to 112."
[Photo by Yonhap News]

Seoul City announced through a safety alert message that "from around 8:30 PM today, due to a malfunction in the 119 emergency call reception in the Seoul area, please report fires or other emergencies to 112."

The cause of the malfunction has not yet been identified. A Fire Department official stated, "Due to an unknown cause, a malfunction occurred in some parts of the Seoul situation room," adding, "The system is being restored, but it will take some time to analyze the cause."

The malfunction lasted for about 45 minutes and was restored around 9:15 PM, normalizing 119 emergency calls.

The Seoul Fire & Disaster Headquarters said, "The system has now been restored, and 119 calls are possible. It appears to be a system error, but the exact cause is still under investigation."

This content was produced with the assistance of AI translation services.