Gyeonggi-do to Conduct Joint Police Drill on the 26th to Prepare for Unusual Civil Complaints

Gyeonggi-do's First Half Malicious Complaint Response Training

Gyeonggi Province will conduct a 'Simulation Drill for Preparing for Unusual Civil Complaints in the Second Half of the Year' at the Gyeonggi Provincial Government Open Civil Service Office on the 26th.

This simulation drill is organized to enhance the ability to respond to emergency situations such as verbal abuse and assault that may occur during the civil service response process, with joint participation from the Open Civil Service Office, security guards, and the local police station.

Participants in the drill will respond according to step-by-step scenarios including ▲ active intervention by superiors ▲ activation of the emergency bell (connected to the 112 comprehensive situation room) and calling security guards ▲ protection of affected public officials ▲ evacuation of visiting civil petitioners ▲ subduing aggressive petitioners ▲ and handing over to the police.

Kim Chun-gi, head of the Gyeonggi Province Open Civil Service Office, stated, "As of the end of last year, there were as many as 1,739 cases of illegal acts such as verbal abuse and threats against Gyeonggi Province and city/county public officials, which is still a significant number," adding, "We will create an environment where employees can work with peace of mind from malicious civil complaints and provide high-quality civil administrative services to the residents."

Meanwhile, to proactively respond to the continuously occurring malicious civil complaints, Gyeonggi Province has formed a Task Force for Malicious Civil Complaint Response and Employee Grievance Handling, led by the First Deputy Governor for Administration and including the Director of the Autonomous Administration Bureau, General Affairs Division Chief, and the head of the Open Civil Service Office.

This content was produced with the assistance of AI translation services.