"Resident, I am AI"... Gangbuk-gu Launches Pilot Operation of AI Welfare Bot for Initial Consultations

Utilization for Identifying Welfare Blind Spots and Providing Welfare Support

View of Gangbuk District Office.

"Hello? This is the AI Welfare Bot calling for a consultation."

Gangbuk-gu, Seoul (District Mayor Lee Soon-hee) announced on the 22nd that it will pilot an initial consultation project using artificial intelligence (AI) until the 13th of next month to identify welfare blind spots. The district introduced AI initial consultations to address the issue of insufficient counseling for at-risk households in welfare blind spots due to limited personnel.

Previously, social welfare officials conducted initial consultations by calling suspected at-risk households one by one to identify welfare crises and needs, and then provided welfare services such as social security benefits or private service linkage through in-depth consultations and household visits.

After adopting the AI system, AI replaces the initial consultation stage to identify at-risk households. For those who are difficult to reach by phone, the responsible official will contact them later to conduct the initial consultation directly in parallel.

First, the AI system sends a text message so that residents in crisis situations can answer the phone. The message also provides the contact information of the responsible official at the local community center so that households needing welfare assistance can quickly get in touch.

Then, the AI system makes a call to conduct an initial consultation to determine whether welfare assistance is needed, and the consultation results are automatically delivered to the responsible official. Based on the received information, the official will focus on in-depth consultation and welfare support to provide efficient welfare services.

District Mayor Lee Soon-hee said, "We will use AI to quickly identify at-risk households in welfare blind spots and improve work efficiency," adding, "We will continue to do our best to identify and support at-risk households by utilizing various technologies."

This content was produced with the assistance of AI translation services.