Timon Homepage Unreachable for 1 Hour... "Customer Center Overloaded Causing Delay"

Since 8:20 PM on the 28th, the TMON homepage has been inaccessible for about an hour.

The TMON application (app) is operating normally, but clicking on the notice titled "Guidance on Resolving Refund Delays" does not allow access.

A TMON representative stated, "The link leads to a notice on the customer center page, but it seems that access delays are occurring because many people are submitting 1:1 inquiries to the customer center."

They added, "This is not an app issue but due to a surge in customers, and we will work quickly to restore normal access."

TMON, which is experiencing large-scale settlement delays along with WEMAKEPRICE, announced that as of this morning, it has canceled 600 orders and is processing refunds. Including pre-orders of book and cultural gift certificates, the total number of cancellations reaches 25,000.

TMON ended on-site submissions on the 27th and is currently accepting only online submissions.

This content was produced with the assistance of AI translation services.