National Tax Service Establishes 'AI Business Innovation Task Force'... "Overseeing AI-Driven National Tax Administration Innovation"
AI Consultation Expanded to Year-End Tax Settlement and VAT, etc.
The National Tax Service (NTS) has established a dedicated 'Artificial Intelligence (AI) Work Innovation Task Force (TF).' An NTS official explained on the 10th, "This is intended to accelerate innovation in national tax administration using AI, following the pilot introduction of AI tax consultation during last month's comprehensive income tax filing period."
During the comprehensive income tax filing period in May this year, the NTS provided an 'AI Tax Consultation' service that allowed 24-hour consultations even on holidays and at night, alleviating the inconvenience for taxpayers who had difficulty connecting to the tax consultation hotline. With the introduction of the AI consultation service, the call success rate for the tax consultation hotline dramatically increased from 26% last year to 98% this year. The number of consultation services provided also increased 2.6 times compared to the previous year, reaching 1.42 million cases, of which 74% (1.06 million cases) were handled by AI consultants.
The newly established AI Work Innovation TF will oversee innovation tasks in national tax administration using AI, including expanding the AI tax consultation service to major tax issues with high taxpayer inquiries such as year-end tax adjustments and value-added tax, and devising measures to improve taxpayer convenience related to telephone inquiries at local tax offices. The TF is composed of three main areas, prioritizing the deployment of outstanding personnel who led the development of the AI tax consultation service.
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Meanwhile, the NTS has granted special promotions to two employees who made significant contributions to the development of the AI tax consultation service. This is the first time since the establishment of the NTS that special promotions have been conducted on an ad hoc basis for system developers who launched IT services.
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