[2024 Apartment Brand Awards] HDC Hyundai Development Company Continues Communication by Visiting Residents Even After Completion

2024 Asia Economy Apartment Brand Awards Customer Satisfaction Category Winner
Mini Concerts and Services like Sterilization and Income Support for Residents in Complexes 1 to 4 Years After Completion

HDC Hyundai Development Company, which won the 'Customer Satisfaction' category at this year's Asia Economy Apartment Brand Awards, was highly praised for its services aimed at increasing resident satisfaction after the completion of its complexes. Hyundai Development Company continues to maintain ongoing communication with customers by providing after-sales management services even after apartment completion.

A representative event is the 'IPARK Homecoming Day.' IPARK Homecoming Day is an event where HDC Hyundai Development Company visits complexes that are 1 to 4 years post-completion to engage with residents through mini concerts, community center sterilization and disinfection, donations, and other activities. This service was expanded this year from the 'IPARK Blue Service,' which was previously conducted only for complexes in their first year after completion. So far, it has been held at 16 complexes.

HDC Hyundai Development Company is conducting a donation event at the 'I-Park Homecoming Day.' [Photo by HDC Hyundai Development Company]

During Homecoming Day, HDC Hyundai Development Company holds communication events and donation drives for residents. The communication events include mini concerts and photo booths. At the donation events, rice is donated, and the proceeds from selling donated items within the complex are shared with the local community. Additionally, convenience services for residents such as sterilization and disinfection of community centers like fitness centers and libraries within the complex are provided. According to a customer satisfaction survey for Homecoming Day, the average score was 90.4 points, with 92% of respondents answering 'satisfied' or 'very satisfied.'

Residents also receive a 'Home Care Service' that sterilizes and disinfects their furniture within one week of moving in, along with a 'Welcome Gift' to celebrate their move-in. In case of defects or issues after moving in, the 'IPARK Welcome Service' quickly shares information on defect management reception, progress, and resolution status with residents. To enhance customer satisfaction with this service, staff members who interact with residents regularly receive customer service training.

Furthermore, HDC Hyundai Development Company provides a 'Smart Home Guide Service' to residents for one month after moving in. A smart home refers to a residence that supports various lifestyle convenience content services such as healthcare and shopping through automation. To assist residents who may have difficulties using the smart home features, staff members visit their homes to provide usage guidance. Residents unfamiliar with the system can also inquire with on-site staff at any time to better understand how to use it.

This content was produced with the assistance of AI translation services.