[2024 Future Business Forum] Executive Director Sejeong Lee "Creating Value with Data from 50 Million KT Customers"

Driving Innovation with AI and Data
Responsible for B2B and B2G Business

On the 22nd, a panel discussion on the theme "The Approaching Era of Artificial General Intelligence (AGI)" was held at the '2024 Asia Future Business Forum' hosted by Asia Economy at Lotte Hotel in Jung-gu, Seoul. From left to right: Professor Park Soo-yong of the Department of Computer Science at Sogang University, Na Seung-joo, Executive Director of Intel Korea, Lee Sang-ho, CEO of Mandro, Lee Se-jung, Head of KT AI Service Lab, and Lim Woo-hyung, Executive Director of LG AI Research Institute. Photo by Kim Hyun-min kimhyun81@

Sejeong Lee, Senior Vice President and Head of KT AI Service Lab, stated, "KT will innovate internal operations through its technology and data, creating new value in business-to-business (B2B) and business-to-government (B2G) transactions."

Senior Vice President Lee made these remarks during a panel discussion titled "The Approaching Era of General-Purpose Artificial Intelligence" at the Asia Future Enterprise Forum held on the 22nd at Lotte Hotel in Sogong-dong, Seoul. Having previously worked at Hyundai Card, NCSoft, and WeTheDream (Yogiyo), Lee joined KT in February and appeared publicly for the first time at this event.

The AI Service Lab is an organization newly established earlier this year as part of KT's transformation into an AICT company?an AI-based telecommunications enterprise. KT holds a vast amount of customer data exceeding 50 million users across mobile communications, landline phones, and IPTV (Internet TV), positioning it advantageously for AI utilization.

He shared that AI technology has been applied in various areas, from robots serving food in restaurants to reducing the time required for identity verification when KT customers call call centers.

Lee Se-jeong, Head of KT AI Service Lab, is participating in a panel discussion at the '2024 Asia Future Business Forum' hosted by Asia Economy at Lotte Hotel in Jung-gu, Seoul on the 22nd. Photo by Hyunmin Kim kimhyun81@

Senior Vice President Lee emphasized that KT’s AI transformation (AX) is driven by a clear sense of purpose rather than merely following trends.

He said, "It is important to enhance work productivity through AI while securing a clear direction. Even when introducing new office programs, we ask questions like 'Why do we need to do this?' and 'What value can this bring?'"

He added that only by being able to answer such questions can KT present persuasive alternatives when dealing with corporate and government clients.

He also noted an increasing demand for reasonable AI models customized for companies instead of large language models (LLMs) like ChatGPT, which incur high costs.

Senior Vice President Lee stated, "There are no barriers blocking AI at KT. Wherever customers encounter KT, AI and data stand between you and the future, making your life more convenient."

This content was produced with the assistance of AI translation services.