Kyungdong Navien Selected as 'Excellent Call Center' for 15 Consecutive Years

Korean Industry Service Quality Index (KSQI)

Kyungdong Navien announced on the 13th that it has been selected as an ‘Excellent Call Center’ for 15 consecutive years in the call center category of the Korea Service Quality Index (KSQI) organized by the Korea Management Association Consulting (KMAC).

Kyungdong Navien operates a 24/7 consultation service throughout the year and has diversified communication channels such as phone, website, and KakaoTalk chat. By introducing the ‘Visible ARS’ service, it has improved service accessibility for the hearing impaired while also resolving the inconvenience of voice ARS, which required non-disabled users to listen again.

Additionally, the online shopping mall ‘Navien House’ has established a simple consultation corner where customers can take and upload photos of installed products, enabling easy purchase consultation, product recommendations, manual checks, self-troubleshooting guidance, and after-sales service requests through artificial intelligence (AI).

Jeon Yang-gyun, head of Kyungdong Navien’s CCM Division, said, “Home appliances closely related to daily life, such as boilers, ventilation purifiers, and sleep mats, cause significant inconvenience when errors or malfunctions occur, so we pay special attention to operating communication channels including the call center,” adding, “We will continue to do our best to ensure customer satisfaction.”

This content was produced with the assistance of AI translation services.