WiseAI Signs AI Service Supply Contract with 'Coffeeebanada'

Wise AI, a specialized artificial intelligence (AI) platform company, announced on the 3rd that it has signed an AI service supply contract with Coffeeebanada. Coffeeebanada is a large cafe franchise operating over 600 stores nationwide. Since 2018, it has focused on expanding unmanned stores and is currently recognized as a leader in this field.

With this introduction, Coffeeebanada plans to accelerate its leadership in the domestic smart unmanned cafe market. Wise AI plans to supply an ‘AI Inbound Call Center’ that responds to customers 24/7 to about 270 unmanned stores operated by Coffeeebanada nationwide.

In addition, Wise AI will be responsible for the sequential development and supply of additional customized AI services tailored to Coffeeebanada. To this end, it plans to carry out advanced tasks such as developing management systems and linking coffee machine robots.

A Coffeeebanada official said, “Beyond simply automating the coffee-making process, the introduction of Wise AI’s AI services will greatly help us grow into a customer-centric AI company that improves service quality and provides new experiences.” He added, “We expect that customer inconveniences at unmanned stores will be quickly resolved and that operational efficiency and convenience will be greatly enhanced.”

Wise AI’s AI call center understands the intent of customer inquiries based on its proprietary reasoning and machine learning engine and provides accurate answers according to the questions. As of April this year, it has completed learning from over 1.1 billion pieces of content (answer data), and by integrating ChatGPT, it has further enhanced the accuracy and reasoning capabilities of its responses.

A Wise AI official said, “This contract is a valuable opportunity to expand the company’s AI service area into the broad general franchise sector.” He added, “Based on Wise AI’s excellent technology, we will do our best in this project to significantly improve not only operational stability but also customer satisfaction.”

He continued, “The business expansion strategy that has been actively pursued since last year is beginning to bear fruit in several areas.” He added, “This year, we plan to focus on increasing our market share in the domestic AI market, entering global markets such as the U.S., Japan, and the U.K., raising corporate value to the next level, and maintaining growth toward a future public listing.”

This content was produced with the assistance of AI translation services.