BPA Selected as Top-Rated Excellent Institution in 'National Complaints Handling Status Inspection' by 국민신문고

Busan Port Authority (BPA, President Kang Jun-seok) was selected as the highest grade (excellent institution) in the '2024 National Ombudsman Public Institution Inspection' hosted by the Anti-Corruption and Civil Rights Commission.

Busan Port Authority (BPA).

The Anti-Corruption and Civil Rights Commission evaluated 274 public institutions that handled more than 50 complaints (from April to December 2023) based on compliance with processing periods, provision of contact information for responsible personnel, speed of receipt, complaint satisfaction, speed of transfer, and long-term unprocessed complaints, dividing them into three grades (excellent, average, poor).

BPA made various efforts such as prior notice and monitoring to promptly handle customer complaints, achieving high scores in all inspection items during this evaluation and receiving the highest 'excellent' grade.

Jin Gyu-ho, Head of BPA's Management Headquarters, said, "We are continuously striving to enhance complaint response capabilities by conducting training for all employees to improve service quality that the public can feel." He added, "We will continue to do our best to respond quickly and accurately to customer feedback, strengthen communication with the field, and provide proactive complaint services."

This content was produced with the assistance of AI translation services.