Naju-si Conducts Courtesy Training for Civil Servants Handling Complaints

Naju City, Jeollanam-do (Mayor Yoon Byung-tae) has launched a kindness training program for employees working in the civil service offices at the city hall and eup/myeon/dong offices to provide civil complaint services that impress citizens.

The scene of a kindness training session for civil complaint officers.
Photo by Naju City

On the 28th, the city announced that it invited a professional instructor to conduct the training in response to the increasing expectations of citizens for civil complaint handling and the diversification of service demands.

The training, led by Kim Na-yoon, senior researcher at the Korea CS Management Institute, focused on "SMART Civil Complaint Response," covering topics such as Small Talk, Mirroring Effect, Attention (conditions for attentive listening), and Thank You (language of empathy), emphasizing polite civil complaint handling and ways to deal with dissatisfied complainants.

In particular, sharing know-how on cases that frequently occur during actual civil complaint responses drew great enthusiasm from participating employees.

Kim Bok-su, Director of the Administrative Welfare Bureau, said, "We expect this training to greatly contribute to strengthening the kindness capabilities of civil service office employees," adding, "We will continue to do our best to provide civil complaint administrative services that satisfy citizens."

Naju = Asia Economy Honam Reporting Headquarters, Reporter Kim Yuk-bong baekok@asiae.co.kr

This content was produced with the assistance of AI translation services.