Gyeonggi Office of Education Improved Civil Complaint Services Last Year... Rose Two Levels in Government Evaluation

The Gyeonggi Provincial Office of Education received a ‘Da’ grade, rising two levels from the previous year, in last year’s comprehensive civil service evaluation.

The comprehensive civil service evaluation is a system jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission every year to comprehensively assess the service level of administrative agencies at the point of contact with the public.

This evaluation was conducted from September 2022 to August 2023 on 306 administrative agencies including central administrative agencies, city and provincial offices of education, and metropolitan and basic local governments, assessing 20 indicators across five categories: civil service administrative strategy and system, civil service system operation, handling of civil complaints via the People’s Petition System, handling of grievance complaints, and civil service satisfaction.

The Provincial Office of Education achieved a ‘Da’ grade in this evaluation, rising two levels from the previous year’s ‘Ma’ grade.

While most evaluation categories saw significant grade improvements, the office received the highest ‘Ga’ grade in the categories of civil service system operation and civil service satisfaction due to outstanding performance.

This result reflects the office’s efforts in handling approximately 96,000 civil complaints, accounting for 58.7% of all complaints across the 17 city and provincial offices of education, showing active attention to complainants’ grievances and dedicated efforts toward resolving and preventing complaints.

Gyeonggi Provincial Office of Education

In particular, the civil service satisfaction category is an indicator reflecting the public’s direct experience of civil service, making the office’s multifaceted efforts meaningful as they have led to actual improvements in civil service.

To enhance civil service, the office has made various efforts including distributing standard response templates and best practice cases for civil complaints via the People’s Petition System, inspecting the handling status of civil complaints and grievance complaints, managing efforts to resolve group grievance complaints and conflicts, conducting on-site guidance and inspections of civil service administration, and performing internal civil service satisfaction evaluations and feedback.

Lee Miyoung, Director of the Operations Support Division at the Provincial Office of Education, stated, “Based on our attention to the public’s civil complaints, we will continue to improve educational policies and civil service administration and systems. We will do our best to provide the highest quality civil service that satisfies all members of the Gyeonggi education family.”

This content was produced with the assistance of AI translation services.