Comprehensive Evaluation of Civil Complaint Services... Ministry of Employment and Jeonnam Province Selected as Outstanding Institutions

Ministry of the Interior and Safety Announces '2023 Comprehensive Evaluation of Civil Service'
Excellent Services by Ministry of Employment and Labor, Jeollanam-do, Hanam-si, and Others
Lee Sang-min "Strengthening Evaluation Criteria to Prevent Verbal Abuse and Violence"

Last year, the Ministry of Employment and Labor was selected as the central administrative agency providing the best civil complaint service. Among metropolitan local governments, Jeollanam-do and Jeju Special Self-Governing Province were chosen, and among basic cities, counties, and districts, 23 places including Hanam-si in Gyeonggi, Eumseong-gun in Chungbuk, and Seongdong-gu in Seoul were selected as excellent institutions.

On the 14th, the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission announced the results of the '2023 Comprehensive Evaluation of Civil Complaint Services,' conducted on 306 administrative agencies.

The comprehensive evaluation of civil complaint services is conducted annually as part of the government’s performance evaluation to improve the level of civil complaint services in administrative agencies. The evaluation focuses on five items: civil complaint administrative strategies and systems, operation of civil complaint systems, handling of complaints through the National Sinmungo (online civil complaint system), handling of grievances, and civil complaint satisfaction, to measure the service level at the point of contact with the public and to improve any shortcomings.

Among central administrative agencies, the Ministry of Employment and Labor, Korea Meteorological Administration, Rural Development Administration, Ministry of Food and Drug Safety, and Public Procurement Service were selected as excellent institutions. Among them, the Ministry of Employment and Labor received the highest evaluation for contributing to improving convenience for workers applying for government-funded vocational training by shortening the issuance period of the Tomorrow Learning Card from 11 days to 2 days through the introduction of an automatic issuance system. The Tomorrow Learning Card system supports training costs for unemployed or employed persons to receive vocational competency development training. Training is conducted at approved academies or institutions, and employed persons pay with the issued card.

Among metropolitan local governments, Jeollanam-do improved convenience by establishing a 'Smart Civil Service Office,' allowing residents in the eastern region to resolve civil complaints conveniently through a video consultation system without visiting the main office. Hanam-si in Gyeonggi built and operated the 'One-Stop Living Civil Complaint Window' to systematically handle residents’ grievances and daily civil complaints, enabling prompt complaint processing.

Seongdong-gu in Seoul operates a Saturday civil service office available to all citizens and was the first in the nation to introduce a smart civil complaint form creation system equipped with convenience features such as voice recognition and Braille for digitally vulnerable groups including persons with disabilities.

Among education offices, Busan Metropolitan City Office of Education and Ulsan Metropolitan City Office of Education were selected as excellent institutions. Busan Metropolitan City Office of Education operated the 'Comprehensive Civil Complaint All Care' responsibility service, designating dedicated helpers for vulnerable groups such as persons with disabilities and pregnant women visiting the education office, managing the complaint handling process from start to finish, thereby contributing to improved convenience and service satisfaction for complainants.

Minister of the Interior and Safety, Lee Sang-min, said, "This evaluation strengthened criteria related to reducing unnecessary required documents to enhance public convenience and protecting civil complaint officials by deploying safety equipment and personnel to prevent verbal abuse and assault in civil complaint offices. Going forward, the government will do its best to ensure that citizens can feel the improvement in civil complaint service levels through systematic evaluation and customized consulting."

Meanwhile, the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission plan to award government honors to excellent civil complaint service institutions and meritorious persons. For agencies with low evaluations, education and consultation will be provided to improve the level of civil complaint services.

This content was produced with the assistance of AI translation services.