Jinju City Holds 'Civil Petition Guidance Volunteer Appointment Ceremony'

Kindness Training Conducted for Handling Visitors at City Hall

Jinju City in Gyeongnam announced on the 24th that it held an appointment ceremony attended by 52 civil complaint guidance volunteers and conducted kindness training together.

The civil complaint guidance volunteers in Jinju City have been volunteering since January 1996, warmly welcoming citizens visiting the city hall, listening to their complaints, guiding them to the relevant departments, and providing convenience to citizens by assisting with the use of unmanned civil complaint issuance machines and administrative office equipment.

Mayor Jo Gyu-il is conducting the volunteer appointment ceremony for civil complaint guidance.

Also, in pairs of two, they provide guidance for about 100 civil complaints daily at the entrance of the civil complaint office and the central hall from 10 a.m. to 3 p.m., when visitors are most concentrated.

Mayor Jo Gyu-il said, “Your kindness and smiles are the face of Jinju City, and I thank you for quietly volunteering behind the scenes. I ask you to warmly respond so that our citizens visiting Jinju City Hall can receive friendly guidance and resolve their complaints with a happy heart.”

Choi Myeong-sim, president of the civil complaint guidance volunteer association, pledged, “We will provide proactive civil complaint services to ensure that visitors to the city hall do not experience any inconvenience. I will take pride as a Jinju City civil complaint guidance volunteer and do my best.”

The kindness training held that day covered the roles of volunteers, civil complaint response techniques and administrative service improvement training, an explanation of the Jinju City Hall department layout, and a Q&A session.

This content was produced with the assistance of AI translation services.