Booyoung, Principle of Same-Day Defect Repair... Processing Rate Exceeds 90%

Increase in Resident Satisfaction After Renovation and Maintenance System Overhaul

Booyoung announced on the 10th that the defect repair processing rate has exceeded 90% after revamping its defect repair system.

In June, Booyoung completely overhauled its defect repair system, establishing a principle of same-day processing and ensuring that cases requiring external personnel are handled within a week. Typically, defect repair processing periods for private apartments exceed one week, while LH's defect repair processing period is within two weeks.

Previously, defect reports were received at a nationwide customer center and then redistributed, but after the improvement, residents report defects directly to the management office within their complex, where the manager or sales office chief verifies and handles the issue, speeding up the processing time. Local partner companies were selected to shorten the defect repair processing period.

Chairman Lee Joong-geun of Booyoung Group also urged employees, "Customer satisfaction must come first for a company to survive. Let us do our best to enhance residents' housing satisfaction and customer satisfaction."

Residents of Sibuyoung have also responded positively to the defect repair processing. According to a service satisfaction survey conducted from July to September after the service revamp, an average score of 97 was received.

Currently, Booyoung manages a total of 170 complexes and 120,000 households for sale and rent. The current defect repair processing rate has exceeded 90%, and efforts are underway to achieve 100% completion.

This content was produced with the assistance of AI translation services.