Public Procurement Service Reinforces Call Center Staff... "Preparing for Next-Generation Nara Marketplace"

Application Deadline for Document Screening by the 19th
Final Hiring of 23 People by April

The Public Procurement Service (PPS) is increasing the number of call center counselors. This is a preemptive measure to ensure smooth civil complaint consultations ahead of the launch of the next-generation Nara Market in the second half of this year.

On the 10th, PPS announced that it will newly hire 23 public service counselors to work at the Government Procurement Call Center by April.

Previously, PPS also increased the call center staff by 12 at the end of last year. The additional hiring is in preparation for a significant increase in consultation cases expected around the launch of the next-generation Nara Market system in the second half of this year.

The next-generation Nara Market is being developed with a focus on maximizing user convenience through workflow-centered screen configuration, diversification of authentication methods, and the introduction of cloud technology.

In particular, PPS explained that once the next-generation Nara Market is launched, some other institutions' electronic procurement systems, such as Incheon International Airport Corporation, will be integrated into Nara Market, which is expected to cause a sharp increase in customer consultation cases.

Once the scheduled new hires are completed by April, the total number of call center staff will increase to 95. This will be the largest number of personnel since the call center began operations. PPS expects that the increase in counselors will help distribute the consultation volume and create an environment to actively respond to customer inquiries following the launch of the next-generation Nara Market.

The hiring process for call center counselors will be finalized in early April after document screening closes on the 19th of this month, followed by interviews and other evaluations.

For more detailed information about the recruitment, please check the PPS website or Nara Ilteo.

Moon Kyung-rye, Director of the Fair Procurement Bureau at PPS, said, “Call center counselors will play a supporting role behind the scenes to ensure the early stabilization of the next-generation Nara Market after its launch,” adding, “PPS will continue to strive to improve the quality of consultation services in procurement projects.”

This content was produced with the assistance of AI translation services.