BNK Capital Introduces Korea's First Outbound Chat Consultation Service

On the 29th, Bidirectional Chat and Task Processing Available Between Customers and Sangdangwon

BNK Capital (CEO Kim Sung-joo) officially launched Korea's first KakaoTalk-based outbound chat consultation service on the 29th.

KakaoTalk-based outbound chat consultation service.

With the implementation of the outbound chat consultation service, two-way chat consultations between customers and agents have become possible, allowing customers who find phone calls difficult or inconvenient to easily handle their tasks through chat.

In particular, tasks such as entering personal information are all processed through a secure web system, developed to allow access only internally, ensuring thorough customer information protection and internal control.

BNK Capital expects that the introduction of this two-way chat consultation will further expand non-face-to-face contact points with customers and enable prompt responses.

Kim Sung-joo, CEO of BNK Capital, said, “Although there was pressure as this is the first introduction of chat consultation service in the business sector, we are confident that it will provide faster and more convenient service to customers,” adding, “We will continue to embrace customers who are not familiar with using mobile phones by continuously adopting technologies such as video calls and remote control services.”

This content was produced with the assistance of AI translation services.