SSG.com Extends 'Ssg1DAY Delivery' Exchange and Return Period to 30 Days

Regardless of Product Type or Membership Subscription Status

SSG.com announced on the 21st that it will extend the exchange and return application period for its own next-day delivery service 'SSG 1DAY (One Day) Delivery' products from 7 days to 30 days based on the delivery completion date.

SSG.com is extending the exchange and return request period for its own next-day delivery service, 'SSG 1DAY Delivery,' from 7 days to 30 days based on the delivery completion date.
[Photo by SSG.com]

This extension of the exchange and return application period can be applied regardless of the type of product or membership subscription status. The company explained that the initiative was promoted with the intention of increasing customer convenience, reducing purchase burden, and thereby enhancing satisfaction and usage rates. SSG.com also added that this aligns with the recent introduction of the 'Freshness Guarantee System' for fresh food products. The SSG.com Freshness Guarantee System allows customers to exchange or refund products unconditionally within one week if they feel the ordered product is not fresh.

An SSG.com representative said, "We expect to provide a more differentiated customer experience by combining reliable products and next-day delivery service with a convenient exchange and return process," adding, "We plan to continuously develop the SSG 1DAY delivery service based on customer feedback."

This content was produced with the assistance of AI translation services.